Wednesday, September 22, 2010

Hey Etsy....

Do you know you have serious morale problems with your sellers who happen to be YOUR customers? If you don't, and your reading comprehension is better than your customer service skill are, you just might realize it if you finish reading this. Hope your attention span is that long.

You Yankees up there in Brooklyn need to wake the hell up. Not only are you putting your sellers at risk, like the treasury fiasco that  had the real names of people on them instead of their shop names. I know it may not be a big deal to you, but to the sellers on their who have been terrified by stalkers-take time to read the threads-it is a huge deal for them. What do you do?  You take the yellow brick road and close the shop of a vocal, yet very sales productive, seller. Guess you did not want to hear the truth that she-and many others spoke.  I won't name her here, but those who read this should be able to get the hint. Here's the link to the first thread in the forums calling admin.'s short attention span to it. Next time, it might be credit card numbers-what does etsy care?

Closing shops and muting sellers in the forums seems to be standard for you guys. Time out adult style.  That's business like-NOT!

You lure people in with the bait about how easy it is to sell online-and free, too. Free to set up a shop-that's about it. There's the 3.5% FVF (final value fee) to you, the .20 per item to list for 4 months which seems reasonable until people realize that in order to be seen on that messed up search of yours, they have to keep renewing items on a nearly daily basis.

People ask for selling tools, you give them idiotic, cutesy plush phone booths. Probably paid for with the money you got from all those dimes you got when people relisted.

You roll out unasked for changes-a new shiney-to calm things down. Instead, it stirs things up because you aren't bloody bright enough to test the changes before rolling them out. (Again, think treasury fiasco for one-there are many more.)

You messed with feedback. Here's the link for that. You botched up the sales tax roll out-go to the 7th post down if you click this link.

I could go on, but I will stop for now. I would never, ever recommend this site for anybody to sell on. You aren't out for the sellers in any way at all. -you are out for etsy. You will always be able to drag more novice sellers in and get them to eat a few cupcakes and have a few glasses of Kool-Aid, so you will continue to make money when they give you their relisting dimes. The best thing that could happen to etsy is that when etsy goes public-if it does after all these fubars, Fred Ward and the Board, will take a huge broom to the place and get some people in there who know what customer service is, who know how to run a business and decide to run etsy like one. Not have some yuppie goof who scammed NYU to get in, like Kalin, did running the show. I would be a little concerned if I had a multi million dollar company to have somebody like that at the helm. Doesn't exactly inspire a feeling of confidence in the place, ya know.


Danagonia said...

I must admit when I got the email from Etsy, saying that they messed up. I was like, and all I get is a sorry?? How about no fees for this month, then I would have thought, well that's nice costumer service. After reading all of your good points on Artfire, I will be doing more for my shop over there, and see how that will affect my sales.

Unknown said...

What a GREAT post, DWD, I completely agree with all of your points about Etsy but, IMO, there is SO much to be said for ArtFire that it would take a month to blog about how fine it is, lol.

Happy sales!

Margaret Crow

Loves Courage said...

You Rock...I started to voice about Etsy and my listings for some reason, dropped of the search engine there. I hate Etsy. And I am pulling off as soon as my listings expire! Besides, my Artfire is taking over my sales. I am ready...oh so ready, to give my 110% to ArtFire.